About these terms

These Terms are between you and HARAGE Q FOR TRADING IN USED APPLIANCE ("Harage") and cover harage.com and the Harage mobile applications. You can browse products, access your account, buy from Harage and submit items to sell to Harage. Delivery and pickup services are offered within Qatar. Prices are in Qatari riyals (QAR).

Harage buys electronics directly from customers and sells products from its managed inventory. Customers do not sell directly to one another. A seller submission is private and does not automatically become a public product listing.

Review and accept these terms before placing an order or submitting an item. An accepted purchase is an agreement between you and Harage. Keep your order confirmation and agreed product details for reference. These terms do not replace the terms applicable to an existing transaction.

Your account

You can browse as a guest, but must sign in to place an order or submit items to sell. Provide accurate contact and address information, keep it up to date and protect your login details. Do not use another person's account or impersonate anyone. Contact support promptly if you suspect unauthorized access.

If you are under 18, a parent or guardian must review these terms and supervise your use of Harage.

Buying from Harage

Review each product's description, condition, photographs, included accessories and price before ordering. Products represent individual items, and availability can change. Harage will contact you if an order cannot be fulfilled or requires correction.

Review your delivery address, item price, delivery fee and total before placing an order. Follow delivery updates in your account. Delivery schedules may change; contact support if you need help with an appointment.

Website payments

New website purchases use Cash on Delivery only. The amount due is payable on delivery; order confirmation does not mean payment has been collected. Card and online payment options are not enabled at website checkout. A Cash on Delivery order does not require online card authorization.

These website payment terms do not change the payment method of an earlier transaction. For transactions in the mobile apps, review the payment method offered at checkout.

Selling to Harage

Submit photographs, accurate condition details, your asking price and a Qatar pickup address. You must own the item or be authorized to sell it. Disclose known defects and any restrictions affecting its use.

Harage reviews each item and may accept it, reject it or propose another price. An order may be partially accepted. Your asking price is your requested amount; the final agreed price is the amount accepted by both parties. Submission does not guarantee an instant offer or purchase.

Inspection may lead to a revised offer, which requires your agreement. Harage will confirm pickup and settlement arrangements with you. A seller submission does not guarantee publication in the buyer catalog.

Settlement follows inspection, acceptance and agreement on the final price. The payment method will be confirmed with you; no particular bank-transfer or digital-wallet option is guaranteed. Once the agreed purchase is completed and you have received payment, there is no discretionary right to reverse the sale. This does not exclude remedies available by law or for breach of the agreed transaction. An item rejected on inspection remains yours and its return or collection will be arranged with you.

Delivery and pickup appointments

Provide an accurate, accessible address and make sure you or an authorized recipient is available at the agreed time. Contact support to rearrange a missed delivery or pickup. Any proposed additional charge must be explained and agreed before the rearranged service; it is not an automatic penalty.

Harage will communicate significant delivery delays. If delivery exceeds the agreed schedule, contact support to request cancellation and reimbursement of any amount paid for the cancelled purchase. The two-hour online cancellation control does not limit remedies for non-delivery, delay or other rights under applicable law.

Cancelling an order

You can request cancellation of a buy order within two hours of placing it using the available order controls. If you cannot use those controls, contact support. Harage may also cancel an order because of unavailable stock, incorrect pricing or other fulfillment issues and will notify you.

Cancellations, returns and refunds remain subject to applicable consumer rights. Contact support about any amount already paid on a cancelled order.

Seven-day functional guarantee and returns

Harage provides a seven-day functional guarantee from delivery for the item's described working functions. You can submit an eligible online return request from your order within seven days of delivery. Explain the issue and provide relevant photographs where available. Requests are reviewed; submitting a request does not automatically approve a return or issue a refund.

If you cannot use the form, or discover an issue outside its seven-day window, contact support for review. The online request window does not remove rights available under applicable law. A request submitted within the window remains available for tracking and review after the window ends.

Manufacturer warranty coverage varies by item and may have expired. Any manufacturer warranty specifically described for a product is separate from Harage's functional guarantee. Do not assume manufacturer coverage unless the product information states it.

Defective, damaged or incorrectly described items

If you are entitled to a refund for an item confirmed defective, damaged on delivery or not as described, Harage will refund the purchase price you paid for the returned item and arrange return collection at no charge to you.

Harage will also refund the full original shipping and delivery charges paid for the order with its first qualifying return, even if you keep other items from that order. Any part of those charges already refunded will be deducted from this fee reimbursement to prevent duplicate payment. This does not reduce any other refund or remedy to which you are entitled under applicable law.

Refund method and timing

For Cash on Delivery purchases, refunds are made in cash. You are not required to accept store credit or have a bank account to receive a refund. Harage will arrange your refund promptly once your entitlement is confirmed, without limiting any remedy or deadline required by applicable law.

For an earlier online payment, contact support to confirm the applicable refund route and obtain the refund reference. Payment-provider processing can affect when funds appear. This does not transfer Harage's responsibility for resolving your refund to your bank or change rights and commitments applying to that transaction.

Contact support for a missing or undelivered order or an incorrect item, not only for a functional defect. Harage will investigate and provide the refund or other remedy to which you are entitled. The seven-day guarantee does not replace statutory repair, replacement, refund or after-sales rights.

Change-of-mind returns

Change-of-mind requests are considered case by case and are not automatically approved. We consider the item's condition and whether all supplied accessories are included. Any applicable collection costs will be confirmed before you agree to the return arrangements.

For an accepted change-of-mind return, Harage will explain the refund amount and treatment of delivery and collection charges before you agree. This discretionary policy does not replace your rights for defective, damaged or incorrectly described items.

Responsible use and content

Do not submit unlawful, misleading, infringing or abusive material, upload malicious software, attempt unauthorized access or interfere with Harage or other users. Only provide content you have the right to use. Harage may restrict misuse and remove inappropriate content.

Harage's branding, software and other protected materials remain the property of their rights holders. Seller submissions are used to evaluate and manage the acquisition process; personal information is addressed in the Privacy Policy.

You retain rights in content you submit and give Harage permission to store, reproduce and adapt it only as needed to evaluate and administer your submission or transaction. A private submission is not a blanket permission to publish your personal details or use your images in advertising. Any separate public use requires an appropriate permission or other lawful basis.

You may access the service, keep copies of your transaction records and share ordinary links to public pages. Retain copyright notices on permitted copies. Do not scrape personal data, republish protected content commercially, send unsolicited advertising, abuse promotions through duplicate accounts or bypass security controls. Restrictions apply only to the extent permitted by law.

Where a feedback feature is offered, keep feedback relevant and truthful and respect privacy and intellectual property. Harage may remove unlawful, abusive, misleading or irrelevant content. A genuine complaint is not prohibited merely because it is critical.

Access restrictions and service changes

Harage may restrict access where reasonably necessary to address fraud, unlawful conduct, security risks or material misuse, or to comply with law. Contact support to question a restriction. Notice and an explanation will be provided where practicable and lawful; urgent protective action may come first.

Maintenance and technical problems may interrupt access. Harage does not promise uninterrupted or error-free operation. Suspending an account or changing the service does not cancel outstanding payment, fulfillment, return, refund or privacy obligations. A new charge will be disclosed before you agree to the service concerned.

Responsibility and disputes

Harage remains responsible for its agreed products and services and for duties imposed by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable consumer remedies. There is no blanket exclusion of responsibility for defective goods, security failures or Harage's own acts or omissions.

You remain responsible under applicable law for unlawful conduct and for content you have no right to supply. These terms do not impose an automatic indemnity for all claims or losses merely because you used Harage. Any claim for compensation must be established under applicable law.

Order confirmations, communications and electronic records may help resolve a dispute. You may challenge an error and provide other evidence; Harage's records are not exclusive or unchallengeable proof.

These terms are governed by Qatar law. Disputes may be brought before the competent courts of Qatar, subject to mandatory jurisdiction rules. You may contact the competent consumer-protection or privacy authority without first giving up any legal rights or remedies.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Not enforcing a provision on one occasion does not waive rights on another occasion.

Support and your rights

Contact Harage if a product, service or order does not match what was agreed. Nothing in these terms is intended to exclude consumer rights or liabilities that cannot lawfully be excluded. External services have their own terms; a link does not make Harage responsible for that service's content.

Changes to these terms will be published with an effective date and material changes will be brought to your attention as required by law. Changes do not retrospectively reduce rights under an existing transaction.

Contact Harage